"One of our fastest growing expenses is credit card processing. Although we regularly review our costs, I liked the idea of letting an expert in that industry give us an unbiased second opinion. In turns out that we were able to cut our merchant services processing fees by over 30%. One of the best parts is that we never had to change service providers. I can say without a doubt that we would not have gotten anywhere near the same results trying to do this on our own, there is a lot more that goes into what they do than I had realized. This is something that any business that has an eye on controlling costs should use."- Jim Tisch, Chief Financial Officer, Frost Valley YMCA
"I am pleased to recommend Lost & Found for their assistance in helping my Company reduce its cost. Although we thought we had already done our homework and had negotiated very good interchange rates I am pleased I opted to undertake a second expert review. After working with your lead auditor Adam Pflaumer and his team at Lost & Found we were able to reduce our merchant credit card processing expense by over 21%. Best of all we did not have to change processing companies and it was basically an effortless change.
These are real savings which we would not have found. It has paid to work with an expert on your side. I would highly recommend Lost & Found to any company interested in optimizing their electronic payment fees."- Thomas J O’Connell, VP Finance, Hancock & Moore
“I would like to take this opportunity to personally thank you for recovering over $80,000 in overcharges for The Greater Atlanta YMCA.
I must admit that I was very skeptical when you first pitched me concerning the merits of an audit. I felt that our staff was very thorough as well as pro-active when it came to our workers compensation premium. What I discovered was that a Lost & Found audit goes well beyond what my staff has the time or the expertise to accomplish. You were able to go back historically and uncover mistakes that the NCCI made over five years ago and recover those for us.
Your audit involved very little of my staff's time, another point of my original skepticism.
I would highly recommend Lost & Found to any for profit and especially non-profit company interested in a contingency fee second opinion by one of their industry experts."- Billy Holley, CFO, The Greater Atlanta YMCA
“Thank you for all your help in reducing our personal property tax liability by 1.2M of asset value. We had never given any thought to having this area audited until you approached us and we are very glad you did. The auditor was courteous, professional and above all very knowledgeable. You delivered as promised, very little time required and a substantial savings."- Ken Cole, Director Financial Reporting, BestSweet Inc.
“I would like to personally thank you for the outstanding job that your firm performed for us at the Hampton Inn & Suites. It is refreshing to deal with a company that actually under promises and over delivers on a consistent basis. The follow through as well as professionalism and attention to detail that your company demonstrated was admired by our entire staff.
Thanks to your auditor's insider knowledge, as well as industry contacts, you were able to reduce or telecom service contract by over 50%. With that additional 50% savings you were able to install a brand new state of the art telephone system throughout our entire property. Our controller has determined that this new telephone system will fully pay for itself in less than 2 years.
You required very little of our staff's time to perform your analysis and were able to show a ROI in less than 24 months. This was one of the most profitable and pleasant experiences I have had with an outside consulting firm. I would highly recommend your firm to any company looking to impact their bottom line.
What a blessing to work with such knowledgeable professionals!"- Debby Hoover, General Manager, Hampton Inn and Suites
“Just a quick note to say thank you for auditing our past workers compensation premiums and recovering over $50,000 in overcharges. As you are aware the workers' compensation system is incredibly complex. Being in the restaurant business and having multiple locations in multiple states, numerous part-time employees with many job classifications made it very difficult to track. In most states, there are over 700 approved classifications and the interpretation of the classifications varies from state to state. In addition, insurance company underwriters, premium auditors, and technicians handle multistate territories. It is virtually impossible to know all the rules and regulations of multiple jurisdictions.
In my opinion Todd Schiff of Work Comp Audit was the expert we needed to perform a historic audit and align all of the needed state and federal agencies and get them all on the same page.
I would recommend that any restaurant group with multiple locations have Lost & Found conduct a workers compensation audit for them. Being on a contingency fee basis they have nothing to lose."- Ray Wood, Loss Prevention, Franchisee of KFC Corporation
“I would like to take this opportunity to personally thank you for a job well done. When I was first approached with the idea of having a workers compensation premium audit performed, I must say that I had my doubts. I was concerned that it would take up too much of my staff's time as well as be a distraction from their core responsibilities.
Working with your administrative staff that collected all the documentation as well as with Todd Schiff who performed the audit was a breeze. My staff did not invest more than 30 minutes of their time into the audit and we received a refund of over four thousand dollars. Anytime that we can get paid eight thousand dollars an hour I would consider it a great investment.
Please feel free to use us as a reference for any future clients."- Anita C. Isley, Tex-Care Medical
“I just wanted to express my gratitude for helping us find some extra savings. Your company has performed three audits for my non-profit organization and all three have gone very well and with very little effort required on our part. As important, we have received refunds or credits on all three.
Your experts were able to reduce our telecom expense, workers compensation premium and additional sales tax expense savings that combined for over $40,000 of savings.
Being a not for profit business has its own unique set of challenges, one of which is to serve our clients with an increasingly small budget. It has been nice to work with your company. I was pleasantly surprised that you were about to find savings that we had missed and would not have found without your help.
Please do not hesitate to use us as a reference."- Jack Gossett, Alexander Youth Network
“When I was first approached with your services, I was skeptical of what errors you could possibly find that would result in return premium dollars for my company. Since your services are rendered on a contingency fee basis, I felt I had nothing to lose.
Much to my surprise, you found a reporting error in our ’05-’06 policy period that resulted in a refund for the ’07-’08 policy period. Without the use of your services, the approximate $12,500 refund never would have made it back to Glenn Diving. I was especially pleased that your organization did not take valuable time away from my staff in obtaining this refund.
I greatly appreciate your efforts. You have proven to me that your retrospective review is a valuable tool and should be utilized by any company paying significant premiums. I look forward to working with you in the future."- Richard L. Glenn, Glenn Underwater Services, Inc.
“On behalf of The Cedars of Chapel Hill I want to thank you for all of your hard work, persistence, and outstanding service. Your program is truly a no-risk, effortless service which produced nearly $20,000 of workers' compensation premium recoveries. Without your help, we would have never received the money that we were legally entitled to.
We now know the importance of having an independent review of our workers' compensation premium calculations and would recommend your service to anyone concerned about the proper assessment of premiums under their workers' compensation policies."- Sara Flynn, The Cedars of Chapel Hill
“On behalf of Starmount Forest Country Club, I would like to personally thank Lost & Found for their professionalism, diligence, and timely performance in reducing our property tax liability. With your guidance we were able to extend our appeal period which allowed us to file for a reduction. The specialist you brought in were able to demonstrate to our county assessor that our tennis courts were coded incorrectly and that our fitness center was over valued. Thanks to you we were able to reduce our property value by over $1,000,000. I would highly recommend Lost & Found to any company interested in increasing their bottom line."- Tonia Vaughn, Starmount Forest Country Club
“I would like to thank Lost & Found for performing a telecom audit for our bank. It was a painless process that took up very little of my staff's time. I would recommend your company to any firm looking to perform an independent review using a professional and competent corporate savings agency."- Cagin Orgen, Aquesta Bank
“Joe and Jeff, I just wanted to let you know that we have received a check from our insurance carrier for $22,638.00. I have to admit that when Jeff first explained the process of receiving a refund for overpaid premiums I had my doubts. Especially since we had already challenged our carrier several times and did not have any success. I was also skeptical when Jeff said that the entire audit process would not take up over two hours of my administrative staffs' time.
Within 45 days and less than two hours of my firms' time I received the letter of finding from your auditors. My carrier responded by saying once again that they stood by their calculations and conclusions. I must say at that point I thought it was a lost cause and told Jeff as much. Within 24 hours I had all of the supporting documentation sent to my carrier who then acknowledged their mistakes and adjusted my premiums accordingly.
I just wanted to thank you for your professionalism, thoroughness, and accuracy. I would highly recommend your company."- Terry Berge, Bellwether Management Solutions
“Jeff, Just a quick note to express our gratitude for recovering over $52,000 in workers compensation overcharges for our company. You and Joe made it a smooth and effortless process with no significant interruptions to our everyday operations. We invested less than one hour of our adminstrative staff's time during the entire process. Because of our experience with your company we have decided to take advantage of some of your other expense reduction services. I would highly recommend your company and services to any company interested in improving their bottom line."- Bradley Ragan, RDH Tire & Retread Company
“Dear Jeff, Now that your review is complete, I wanted to let you know how satisfied we at Terminal Trucking are with the services you provided to our company. I want to thank you for all your hard work, persistence, and outstanding service. Your program is truly a no-risk, effortless service which produced a nice refund for our company. Other than signing a few letters and answering a few questions, the time invested was minimal and well worth investment. It is evident that your 'results driven' service is a valued resource for any business looking to reduce their operating costs."- Thomas M. Burr, CPA, Terminal Trucking Co., LLC
“Generally, we as consumers are quick to show our displeasure with our vendors. I would like to tell you that we are pleased with the results your company found from our previous Workers Compensation audits. The $13,700 in overcharges you discovered really helped us out during the trying times. Lost and Found delivered solid results while minimizing the amount of time that we had to devote to the process...Thank you for a job well done."- Ryan Chambers, Chambers Transportation Services, Inc.
“I was afraid my insurance company would drop me or readjust my premiums. As it turned out, they agreed it had been their mistake and after reviewing the audit results they promptly issued my company a refund check. They just renewed my policy at the new discounted rate! Thank you Lost and Found Inc.“- Dan G.